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The pace of global regulations is hard to predict, but we have the ultimate goal of being able to offer our products everywhere. We share your disappointment and greatly appreciate your understanding. Thank you for your patronage. If you think you have reached this page in error or inquiries regarding previously placed orders, you may reach us at. Page is not available in your region To our valued customers, We regret that due to technical challenges caused by new regulations in Europe, we can for the time being no longer accept orders from the European Union.

Contact Us If you think you have reached this page in error or inquiries regarding previously placed orders, you may reach us at Pottery Barn. Update your video card driver, and or troubleshoot your settings. How do I fix this? I can not see the radial filter in camera raw. Are you on CS6 or CC? The new features in Camera Raw are only available in the new version: If so, does it work if you uncheck that? Any other advice? Can not access rulers. I can not get the document to come up in the main window of Photoshop. Is there something special I can do to make it appear again??

Have you reset your workspace? Tried restoring your prefs? Adobe Photoshop Version: Windows 7 bit Version: Intel CPU Family: OpenGL Drawing Mode: Not Detected. Video Card Vendor: Intel Video Card Renderer: B Your video card is out of date: Driver Date: Any ideas? Are you working on a huge document? What OS? What version of Photoshop? Have you tried any of the troubleshooting steps above? I have tried and tried but the update consistently fails. Why do I have to blog, tweet, Facebook, FAQ myself to death, read pages and pages of stuff that does not help? Great support…. It worked before the last Photoshop update 5 days ago.

Any ideas why? The support page makes no sense to me.. I was given a Number: This is a big radical step for me. The program works fine as it is. I have Adboe photoshop 6. Is there anyway I can get an update for this. Thank You Diana. For the past few months it has been freezing very frequently. It happens at least twice a day and is incredibly disruptive to my workflow as an artist.

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I need help! Any advice? Thank in advance! I am using photoshop 7 and all of a sudden it will not recognise my files as valid photoshop files. It will not open files that have opened for years. Do I need to update my version? Someone suggested that I might have to update my plug-in? I am unable to log on to Photoshop CC. It wants a license number and as far as I know there is not license number. I have a monthly subscription that is active. This started when I updated a plug-in from On-One-Software. Hi Patricia, This is likely your problem: Creative Cloud applications ask for serial number: Specifically I would check your host files: I uninstalled and reinstalled Photoshop and still having the same issues.

Are you double-loading plugins? Have you tried restoring your preferences? Not so long ago I bought the new photoshop wih creative cloud. I use a wacom bamboo tablet on my computer and it works just fine. Whenever I lift the pen from the surface of the tablet it stops moving, even when I put it down again it is compleatly still. To make it respond again I have to put the nib on a 2 cm long piece that goes all the way across the tablet at the top of the tablet.

It is very annoying and I have contacted wacom about it. I have tried to re-install psd but to no avail. Plese can someone help me! After you have the latest driver, Try restoring your preferences: Where do I find these things? I got some help and I downloaded the latest video card driver. It seems like it works. Thank you so much for the help! Seem to be having a problem when clicking on the pencil tool and selecting a colour in the colour swatch palet, and then applying it to my picture….

Have reset the tools and no luck…………help please! Hi Rose, Post more details on the Photoshop forum, we can help you there: But it said something like Photoshop CC has disabled graphics card something….. Please please help! I have photoshop elements 9 sometime it will work other times not it keeps asking me to sign in and when I do than I get a pop up message that says Photoshop.

Please try again later or your network connections. But they are listed on my account on your web page. I can sign in to the site without a problem. See this document: I have just installed photoshop cs6 on my lap top and it wont open raw files, I have all the correct serial numbers and updated today, can any body help??

Did it ever launch correctly? If so, what changed? It does not allow me to change the size or insert a pictures. Is there is someway to fix this problem? Please try follow the steps here if you are on Mac: If you are on Windows: When I create a new workspace, name it, save it, all my previous workspaces are altered to the same as the new workspace. I did not notice until i went back to a previous workspace to find all the actions had been replaced by the ones in my new work space. I repeated the process just to check very slowly, that I had not done something in error.

I used the essential workspace to set up my new one from but the others all have the same adjustments as the newly created workspace. How may I create a workspace without affecting the previous ones? Hi Hayley, please try this solution: If this problem still occurs, please contact Adobe technical support for help and mention the error code shown at the bottom of this screen.

Since OSX If I click outside the canvas it usually comes back but if I try to do anything it just disappears again. Everythging has been fine until now, photoshop normally flies along. I am a CC subscriber. I have already tried un-installing and reinstalling. I have support for acceleration enabled in preferences.

Are you up to date with the latest version of CC? I am having trouble with cs5. All of the sudden, in my edit section, free transform, transform and content aware scale are all grayed out. They are not black. This just happened today. It was working fine yesterday. Have you tried all of the troubleshooting steps above? Is your document an 8-bit file in RGB Mode? Have you copied any plug-ins over during the install? Is this Mac or Windows? See this bit about the Upgrade and plug-ins: Uploaded the latest updates to Photoshop CC and rebooted machine as per directed.

Running CC on windows 7 — 64 bit machine — never had a problem before but for some reason your latest updates modules are not present. What do I do?? Hi John, see this: See this: Quite frankly guys, this sucks. Any Ideas??? Try this: Just down loaded the up dates for photoshop cc now I cannot open Lightroom photoshop opens and runs ok But when i click on the Lightroom tab it will not open. What happen is that both boxes become black, the program freeze and then merror message appears, and all its LOST!

Have to reopen PSCC and start all over again. Thank you for your support Piero Itaky. I click the repair catalog button and it says it cannot be repaired. I uninstalled and reinstalled lightroom and restarted my computer. I have wedding pictures that I need to get done asap!

Upgraded from LR 5 to 5. I also have Photoshop CC on my computer.

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My problem is this: When I try to save a Photoshop file for the web -ie: A write permissions error has occurred. Finally — when I go to quit out of PS CC I get a pop up saying that PS could not save Preferences because the file is locked, you do not have the necessary access permissions, or another program is using the file. I have absolutely none of these problems with the previous PS CC program — only the version. Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: OS X Mavericks: Set permissions: You may need to use Method two in this document to access hidden user library files in OS X It freeses, then 2 options are available: How can i work on new pictures?

Problem signature: Problem Event Name: Read our privacy statement online: If the online privacy statement is not available, please read our privacy statement offline: Why can I not drag and drop in cs6? I got on the internet and learned there is a problem with dragging photos into one another.

I need answers. No easy way to contact this company. What is going on? I considered CC, but no way, too hard to contact anyone when there is a problem. I just purchased a one year subscription for LR and PS. No problems. However, PS will not open. It simply crashes without indicating any specific error message. I logged out of Creative Cloud and re-logged in but it did not solve the problem. Any help would be appreciated. Post more details on the Photoshop or Lightroom forum, we can help you there:.

Hi, I purchased my PC from a friend of mine with Photoshop cs6 installed of which had to format the PC as it had too many issues. Can someone please tell me where I can get the serial number from, I really cannot afford to buy it new off the shelf…many thanks. Your friend will need to log into their Adobe account using their Adobe ID — their email address — to retrieve the serial — assuming they registered their product.

For him to give you ownership, he needs to fill out a license transfer: I am having a technical issue here I cant launch my registered photoshop product without the creative cloud telling me to subscribe to the monthly plan, I bought photoshop cs 6 before the membership thing and should still have access to it but I dont. Same problem as Mai above, running windows 7 64 bit — no difference holding down shift key. Both 32 bit and 64 bit versions will work but does not. Any guidance appreciated. No, I did not drag any plug-ins. However, I did think about upgrade to Win7 Pro, Microsoft compatibility program says ATI video card will not work with win 7 but I already useb win7 home premium.

Hi Jeffrey, I have done all you said, but I should point out that I am not getting anywhere near photo shop opening i. I have a Windows computer and updated with the latest version of Photoshop CC Windows will close the program and notify you if a solution is available. I have updated my driver. Any other thoughts? I try to open it and it says please uninstall then re-install but when I try to uninstall it all it says is runtime error! R An application has made an attempt to load the runtime library incorrectly. Please contact the applications support team for more info. Well here I am. Can you help?

Troubleshoot plug-ins: See this FAQ: Do I have to re-install my 3rd party plug-ins and extension panels after I update?: I am trying to download my adobe photoshop album 2. It managed to download the adobe reader 6. Is that saying that this will not work on my computer? See this topic: A flattened tif will save. Could this be a bug??

It is there but no action when clicked. Also I am having problems closing out images opened in photoshop. Can not even close Photoshop without Force Quit! Every time I open a file in photoshop, start working and go to save my work. The program crashes. I have just downloaded the trial version of Photoshop CC. Every time I try and use it the program shuts off. I have heard so many good things about Photoshop and wanted to try it, but if this is what I can expect, then forget it.

Are you on a windows computer. See instructions above. Been using Lightroom 3. Just downloaded from cloud, version 5. Then releases me into the program. My first and only action, to click Develop on the Module Picker. Nothing at all happened for a while, but after seconds the screens of both my monitors went black. The only visible item was my mouse cursor. In short, nothing but a reset got me out of there.

Running Win 8. This does not make me confident about booting this program up again. It sounds like a video card driver issue. Did you try updating the driver using the instructions above? I, all of a sudden, can no longer export a file from LR to CC Every time I try to update camera raw there is an error — U44M Did you try these solutions?

I am using Lightroom 4 on a Mac running OS I downloaded the 8. The DMG files appear in Bridge. But when I click on any of them, Photoshop opens and I get the following error message: I cannot find any reference to this behaviour in any of the CC14 download tips. Did you specify a custom install location or drag the Photoshop app or app folder to another location after installing it?

All has been ok until recently, when I bought a new lappy, and after an uneventful install of Photoshop on it, I inadvertently reformatted it and had to reinstall everything again. I feel I need to talk this through with someone from Adobe. Sincerely Rosemary McGeachie. I see the serial ending in as active and under your husbands Adobe ID the email address you used. I will send you an email at your husbands email address with details. Any thoughts? I have Photoshop 7 and am running it in Windows 7 on a 64 bit computer. I have always been able to see the bounding box when using Type mode in a document, but today and yesterday it will not appear.

Nothing seems to work. The reason I need the bounding box is that seems to be the only way I can rotate the type. How far are you zoomed into your document? I am trying to download photoshop cc to a laptop. I keep getting error code How do I fix it? Error Code indicates the downloaded file was corrupted. Please disable anti-virus and turn-off firewall during download. I have cs6 since 2 years ago. Recently I try cs6 extended trial version.

I will appreciate your help with this issue. I have downloaded Photoshop CC normally. When I open it immediatelly a error sign appears sayying that an error has occured and Windows will close the program. What can I do to fix that? I have already re installed it; restarted the Pc but the problem keeps on. Did you try any of the steps above? CS6 is not working. I downloaded the latest updates. It keeps asking about purchasing my trial version.

I bought CS6 over a year ago. Is Photoshop or Bridge not working?

If you launch Photoshop directly from the OS, does it give an error? The system cannot find the path specified. Are you trying to save to the local drive? Or a network drive? Have you tried saving to your desktop for instance? Quit the other copy of Lightroom before trying to launch. The same message comes up each time. What do I do now? Should I completely remove the program and reinstall it or is there some other way to fix the problem? After setting up lighroom 5. At the very top it says Lightroom Catalog 3 not 5, I do not have Lightroom3 on my computer.

Each time I open Lightroom 5. I have tried to open it a number of times but always get this same message. Can you help please? Thanks, Sue. You may want to delete your preview cache manual.

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Search your drive for the file: Then relaunch Lightroom. I am just downloading Photoshop cs4. I m using windows 7. See this help document: I am suddenly having issues printing from Photoshop using the print menu. If I print using Print One Copy, it prints just fine, however sometimes I need crop marks and the like. The following is the error screen that I receive: Any solutions? Exit Code: DW …. See this help doc: Adobe Photoshop CS6 [] Path: Photoshop Version: X Native Parent Process: Mac OS X Exception Type: VM Regions Near 0: Thread 0 Crashed:: Dispatch queue: Do you have the latest Nik plug-ins installed?

On Mac: Sorry, but non of those worked on my W7 machine.. The video tips are not clear to me.. After agreeing photoshop was launched. I tried 5 times. Every time same result. See the troubleshooting for Permissions above. With LR 5. I have not heard of this issue. Have you tried restarting the system after updating? Have you tried reinstalling the plug-ins? When ever I launch Photo Elements 7, it starts up fine with the main screen.

I even uninstalled and reinstalled. Are you using Elements for scanning? Merci pour votre aide. Hello well i got a problem well my photoshop doesnt open and the problem is amtlib. John, how did you place the amtlib. You may need to uninstall and reinstall, or try a repair: Please need help, I need to edit some photos due today and I updated lightroom last night and everything is gone!! Please help!!! I have Photoshop CC and Lightroom 5. I have noticed after editing a raw file and exporting it to jpeg; the image, when pulled-up; looks extremely pixelated.

Can anyone help me? Perhaps I need to reset some things…. Make sure the dimensions are same as the original and the JPEG compression is set to the max quality. Had a phone message about my case and have tried to call back but apparently this is not possible with the number I have. This is the second time they called a week apart, and the first call at 5: I am hoping this can get cleared up. Sounds like you had a telephone outage because of the down tree. Is this a problem with my program or is it a bug within all Photoshop users?

Hi Kaitlyn, It sounds like your installation may be damaged. A repair should fix it. If I look in File Explorer all the pictures and folders are there. If I double click Lightroom in File Explorer it shows 11 folders without names, just numbers and letters, single digits, and no pictures.

There is a bunch of writing that means nothing to me. How do I get everything back in Lightroom???? Hi Bill, see this topic: I have a question regarding loaded actions. I have Windows8 and am running CS6 extended. I have a few actions that I love and use all the time. I have removed them and reloaded them again but still run into the same problem.

Any suggestions?? I use Elements 12 and am having a sudden problem with the Editor not working. When I click on Organizer the photos appear in the Grid. I then imported photos from another camera with no problem but can not edit them. Elements Organizer Current Catalog: Catalog Name: My Catalog Catalog Location: Operating System Name: Windows 7 Operating System Version: Microsoft DirectX Version: Not installed Adobe Acrobat Version: Not installed. Thanks for the details. Are you able to open the Editor by itself and create a new image? What if you reset the Editor preferences?

Keyboard Shortcut Method to reset Preferences: Keep the keys pressed until a dialog pops up asking if you want to delete the settings file. You do. In order for this to work, you must either start the editor from the Welcome Screen, taskbar, or double-click the Editor application file directly. When I click on the Editor vs the Organizer it starts up and immediately shuts down. I open elembents 12 and when the double page appears offering either Organizer or Editor I click on Organizer.

I load the file with the photos I want to edit, load a single file and then click on the editor at the bottom of the page. After I finish with the editing, I upload the photos to Flickr. It started up but then the Exception Unkown etc appeared and shut the editor down.

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I also re booted my PC in safe mode. I started Elements 12 and click on Organizer. The program started up ok. After a photo was loaded, I clicked on the editor to attempt to edit the photo and the editor shut down just as fast as I started it up. Please help me. How many times can you reload this program on to your computer? There is an obvious bug in this software and we cannot even work around it any longer. Which version of Lightroom are you using? Is it up to date? You can uninstall and reinstall on the same system. I have a cd with photos.

This prevents me from downloading and printing these photos.

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Ii do not remember ordering photoshop 9. You can navigate to the image files directly from here and copy them to your computer. I have Lightroom 5. Would appreciate some help. Now, every time I open the program, open this file, always. However, the serial number does not work. If I go to my CC account, I can see my product registration, however whenever I try to register the serial number, it tells me that my serial number is invalid.

This is very frustrating. It sounds like you may be using the Creative Cloud trial for Lightroom. You can uninstall that version and install the perpetual version here to work with your serial:. My system is an iMac OS X Amsterdam street etc. Any help would be much appreciated, Trevor. See this FAQ for Lightroom: It all is now working just great. A very good job my her. I am trying to learn how to edit in version 9. The hand tool has three hand images in the place of one. Also I am unable to contact any one to help me.

This is why I am sending this message to your site. I hope you can respond and give me some help. Thanks, Russ. Hi Russ, here is the solution to your problem: Bekanntes Problem werden wir in einem Update anzugehen: When I update all my creative cloud apps Photoshop and Bridge will not update. I cannot seem to find an explanation for the error.

Hi James, try the solutions here: How does one clear the cache in adobe cs5 extended. Also are other filters available for free down load or do you have to buy them? I have no use it even once.. I have updated my software with the most current updates but I am still unable to use the oil paint filter with my software. I get an error saying that I have encountered an unknown graphics processor error, to check for updates. Any help will be awesome I have several projects Im working on and need to finish!

Jacques Grison. Having a problem updating photoshop cs5. Running windows 8. Reinstalled photoshop cs5 and when I go to update I can get the downloads, but it will not update. Always get this. There was an error downloading this update please try again later. Have searched the Adobe site for help without any luck. Any help Jeffrey will be appreciated. Not real happy with the Adobe support right now. Once they get your money they seem to forget about you when you need help with their product. Should I be working in 32 bit instead of 64 bit?

When does it give you the error about missing components? Do you have any 3rd party plug-ins installed? Did you try the plug-in troubleshooting steps above? Jeff, Thanks for talking. The error appears whenever I download the program disc, and whenever I try to open a PSD photo from the desk top without have Photoshop Open. Also I have no Plug-ins installed which are applicable to Photoshop Activity. Hi, I have been using CS6 for sometime with no problems but yesterday I think, no more than a couple of days ago I am unable to use the contact sheet or batch because it throws up a requester saying the font needed for the requester is not registered.

Oh, and the scripting requester calls out an error for the image processor. All of a sudden I have to do everything one at a time. Any help? I have a screen shot of the offending window if needed. Did you confirm you reinstalled the font? Hi, Jeff, I thought by reinstalling the whole program it would overwrite any missing files and rewrite preferences to the original state, no? The box says in part: Error Error Number: The only different one was generated when trying to initiate the image processor and it states: Unable to create Window -no font was registered for ScriptUI to use: I do hope you may have some ideas for me.

I recently got a copy of Photoshop CS6 from my aunt for my birthday, and I was looking forward to everything. It gives me the error: The filter you were using encountered an unknown graphics processor error that caused an unexpected exit. I am using Lightroom 5. I tried it with different drives they were all displayed in the finder but not so in Lightroom.

It seems to be a bug — How can I solve it? Adobe DNG Converter 8. Any suggestions to correct this? I downloaded Photoshop CC and every time I launch the app, there is a problem and it closes down. I purchased a month prepaid membership of Adobe Creative Cloud. Photoshop crashes on every attempt to launch the application. There is no error code to research the problem. Please someone help me!! I have downloaded CC Photoshop trial version and I am trying to do some focus stacking for macro photography. Photoshop then does its thing but on completion all layer masks are totally black, the only image to be seen on the workspace is the bottom photo in the stack, if I switch this off the screen is empty bar some traces of other images on the edges only.

I know this method works as I have used a friends machine and it is always successful. Hi Richard, known issue. Sadly my time on trial is running out fast: Hi I am having issues with my Photoshop. Hallo, leider ist bei mir nach dem letzten Upgrade erneut der Fehler zwischen Lightroom und Photoshop aufgetreten.

Es gelingt mir auch diesmal nicht, den Fehler zu beseitigen. Welche Version von Photoshop sind Sie? Wenn Sie CS6 haben, stellen Sie sicher, dass es aktualisiert: It just ask me for agreement once and then everything goes the way it should be. I just wanted to share it with you. Sorry for my English. Even scott kilby book did not work. Where did you get the action from? I have two troubles with it. In the previous version CS5 used to create a icon on the preview.

The OS generates the thumbnail in most cases. Is this happening on all your mac systems? It may be a damage OS X instance. MacBook Pro using Lightroom 5, email photo via gmail. I get a box stating LR failed to send email. How can I fit the problem? Please see this post and follow the instructions to obtain a new installer and serial: When I right click on the image it shows me Windows Live Photo Viewer is the default, with no way of changing the default.

This just seems to have happened. How do I get this changed please so that double clicking in Bridge gets me into Photoshop. Customer ID: Recently, the adjustment brush in LR5. The problem occurred after upgrading to version 5. Any ideas. Does nothing. Nothing happens when you try to apply the effect. For example, when I try to adjust a white background with a -4 exposure correction, the background is not changed at all. The flow was only at 5, Increased it to and things got better. Any reason why the flow setting would have changed by just upgrading to version 5.

Customers usually get in this state by accidentally hitting a number key while the adjustment brush is active. Hello, I have recently been doing senior pictures and have a problem with what happened to my edited pictures. I just finished editing all of the pictures and now they are gone, not the pictures, but the hours of editing that I did to them is just gone. I had just started exporting them in different filters such as black and white and sepia, but once I went back into lightroom all of the pictures had lost their editing to them.

Does anyone know how to import a recent export so that all of the changes to the photo are available to still change in lightroom? Or does anyone know what I can do to get my edits back? Check your Cache settings: Noise in images viewed in Photoshop: I have a student version of CS6 Extended.

I did an update and now the software is telling me I have a trial version. I entered the old serial number again but I have been directed online with no simple solution. Did your school issue your serial? If so, you need to contact your school IT. They control their serials and licensing terms. It seems the problem has been frequent as I read many posts about it, bu the link to the solution is in the former FAQ and is not in the new ont anymore. Could somebody post here the solution?

What troubleshooting steps did you try from above? My guess is restoring your prefs would fix it. You probably are resizing them in your export options. Wir haben die Version CS6 Version Es ist wahrscheinlich, Sie speichern die Datei in einem Format und ihm eine andere Datei-Erweiterung. The file has many layers and is massive. I have been saving it as a PSB and have been working on the file for several days saving it successfully many times.

It is too big to save as psd or any other file format. I have tried to make a copy and save that but no luck, running photoshop CC on a 2. Hope someone knows the answer. I would try updating the driver or correcting the problem that is being reported. A work around…The way I got around losing the work I had done was by opening up a previous version which was exactly the same size and deleted all the layers. It may have been possible to simply create a new blank file Then, In my corrupted file I grouped all the layers in to one group folder, being careful to link all masks that were not linked and deleting all layers that were not visible.

This can make a very complex image with a massive number of layers to become extremely complex. Easier to just delete them.